Intelligent Home – Delivery Policy
1. General Information
At Intelligent Home, we are committed to delivering our smart home products efficiently and securely, both within Qatar and internationally. Please read the following delivery policy to understand our shipping processes, estimated timelines, and terms.
2. Delivery Areas
We offer delivery services to:
- Local Delivery: Across all cities and regions in Qatar.
- International Delivery: We ship worldwide to most countries. Some restrictions may apply based on local regulations.
3. Delivery Timeframes
- Local Delivery (Qatar): Orders are typically delivered within 1-3 business days.
- International Delivery: Orders are shipped via standard or express international courier services. Estimated delivery times:
Standard Shipping: 7-14 business days
Express Shipping: 3-7 business days
Delivery times may vary depending on location, customs clearance, and unforeseen delays.
4. Shipping Fees
- Local Delivery: Free shipping for orders above QAR 300. A flat rate of QAR 20 applies for orders below this amount.
- International Delivery: Shipping costs vary based on destination, package weight, and selected shipping method. Exact fees will be calculated at checkout.
5. Order Processing & Dispatch
- Orders are processed within 24-48 hours of payment confirmation.
- Orders placed on Fridays or public holidays will be processed the next business day.
- Customers will receive a tracking number once the order has been dispatched.
6. Customs, Duties & Taxes (For International Orders)
- Import duties, taxes, and customs fees may apply for international shipments. These charges are not included in the order total and must be paid by the recipient upon delivery.
- Customers are responsible for checking their country’s import regulations before placing an order.
7. Delivery Issues & Delays
- If a delivery is delayed due to unforeseen circumstances (weather, customs, courier issues), we will notify customers via email.
- If your package is lost or not delivered within the estimated timeframe, please contact our support team at [email protected]
8. Failed Deliveries & Reattempts
- If the delivery is unsuccessful due to an incorrect address or absence of the recipient, the courier will attempt one re-delivery.
- If the second attempt fails, the package may be returned to us. Customers may need to pay additional shipping fees for reshipment.
9. Contact Us
For any questions regarding our delivery policy, please contact:
📧 Email: [email protected]
📞 Phone: +974 50971087
We appreciate your trust in Intelligent Home and look forward to enhancing your smart living experience!